ORDER RETURN FORM

Thank you, your return request has been sent. Our customer service team will review it and email you the return instructions, usually within 1–2 business days.

We want you to love every Jofré purchase. If something isn't right, complete the form below and our team will guide you through the return.

14 daysto request a return from the day you receive your order
Original conditionUnused, with tags and original packaging
Return shippingAt the customer's expense, unless the item is defective or incorrect
Extended Christmas returns: orders placed from 1 December can be returned until 10 January.

How it works

  1. Submit the form
    Tell us your order number, the items and the reason.
  2. Get instructions
    We'll email you a return confirmation and shipping details.
  3. Send it back
    Once we receive and inspect the item, we process your refund or exchange.
Your details
Use the email from your order
Your order
Reason for return *
Preferred outcome
Additional comments

Questions? Email info@jofre.eu or call +34 977 316 201 (Mon–Fri, 9:00–17:00).
See our full Return and Refund Policy.