Important notice to UK customers:
Items in this site come from EEUU, so orders placed from UK are sent delivered duty unpaid DDU, duties and taxes might be paid at receival of the order in the UK.
In the case you want to return an order for any reason, we accept return within 14 days after order shipment. In order to process return, an e-mail has to be sent to returns@jofre.eu stating the reason for the return. Then a return code will be given together with instructions. To be eligible for a return, your item must be unused and in the same condition that you received it,it must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Return has to be done by the client's means, but in the case of a wrong item sent or defective, we will be in charge of the shipping costs.
On the case of the order beeing refused by the client, the cost of returning the package will be charged to the client.
You can also contact us through phone at +34 977 316 201 Mon-Fri 9:00-16:00